Each day this week I want you to journal about one thing that made you smile for that day. You can be as brief or as detailed as you like. Have fun!

I had a staff meeting with one of my branches. The branch has been struggling since before Christmas and I am very frustrated with it. So we had the meeting with all the staff and discussed something called SOPs – Standard Operating Procedures. After 30 mins we moved the conversation on to another area of the business then asked for questions. One of the staff members asked the question “who is SOP?” I had to smile at all the raised eyebrows of their colleagues as the question was asked.

Lesson for today, no matter how hard we all work and train, some people just don’t get it.